Privacy Policy

Privacy Policy

At Confluence Acupuncture Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data we obtain from our clients and visitors to our website. By using our services or accessing our website, you consent to the practices described in this policy.

1. Information We Collect:

We may collect various types of personal information from you, including but not limited to:

- Name, contact details (e.g., email address, phone number, address), and demographic information.

- Medical history, symptoms, and health-related information.

- Information about your appointments and treatments received at our clinic.

- Payment details for billing purposes.

- Information you voluntarily provide through forms or communications.

2. How We Use Your Information:

We use the collected information for the following purposes:

- Providing and personalizing our services to meet your healthcare needs.

- Scheduling appointments, managing bookings, and sending appointment reminders.

- Facilitating billing and payment processes.

- Communicating with you, including responding to your inquiries and providing relevant information.

- Administering our website, improving user experience, and analyzing trends.

- Complying with legal and regulatory obligations.

3. Information Sharing and Disclosure:

We may share your personal information under the following circumstances:

- With your explicit consent or as necessary to fulfill the purpose for which you provided the information.

- With trusted service providers who assist us in operating our clinic, such as payment processors and IT service providers. These providers are bound by confidentiality agreements and are only authorized to use the information as necessary to provide services to us.

- When required by law, legal process, or to protect our rights, property, or safety, or that of others.

- In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

- Aggregated or anonymized data that does not personally identify you may be shared for research, marketing, or other purposes.

4. Data Security:

We employ appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights:

- You may choose not to provide certain personal information, although it may limit our ability to provide certain services.

- You have the right to access, update, correct, or delete your personal information. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

- You may opt out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.

6. Third-Party Websites:

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of those third parties before providing any personal information.

7. Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information promptly.

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised policy on our website. We encourage you to review this policy periodically.

9. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details:

Confluence Acupuncture Clinic

Address: 20 Technology Drive, Brattleboro, VT, 05301, United States

Phone: (802) 209 - 5010

Email: info@confluenceacupuncture.com